Shipping policy
Shipping & Delivery Shipping rates, delivery estimates, and coverage areas are set out in our Shipping Policy. Delivery times are estimates only and are not guaranteed. Risk of loss and title for Items pass to you upon delivery to the shipping carrier.
Returns, Refunds & Cancellations Our return and refund terms are set out in our Refund Policy. In summary: because most of our inventory is secondhand and sold as described, we operate a limited returns policy. You must report any item that arrives damaged, defective, or materially not as described within 48 hours of delivery in order to be eligible for a refund or replacement.
Prohibited Conduct You agree not to: (a) use the Site for any unlawful purpose; (b) attempt to gain unauthorized access to the Site or its systems; (c) interfere with the proper working of the Site; (d) submit false or misleading information; or (e) use automated means (bots, scrapers) to access the Site without our written permission.
Intellectual Property All content on the Site, including text, graphics, logos, and images, is owned by or licensed to MumzMart and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.
Third-Party Links & Services The Site may contain links to third-party websites or use third-party services (such as payment processors and shipping carriers). We aren't responsible for the content, policies, or practices of any third party.
Disclaimers The Site and all products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Given the nature of preloved goods, we make no guarantee as to the condition, safety certification, or remaining lifespan of secondhand items beyond what is stated in the product listing.
Where We Ship MumzMart ships within the United Arab Emirates and internationally to most countries worldwide.
Shipping Rates Destination Rate United Arab Emirates AED 35 flat rate International — 0 to 1 kg AED 150 International — 1 to 2 kg AED 165 International — 2 to 3 kg AED 180 International — 3 to 4 kg AED 195 International — 4 to 5 kg AED 210 International — 5 to 10 kg AED 285 International — 10 to 20 kg AED 435 International rates are based on package weight and calculated automatically at checkout via Emirates Post (EMS). For orders over 20kg or for large/bulky items (such as furniture), please contact us before ordering for a custom shipping quote.
Delivery Times Orders are typically processed and handed to our shipping carrier within 1–3 business days of purchase. • Within the UAE: Estimated 1–3 business days after dispatch. • International: Estimated 7–21 business days after dispatch, depending on destination and customs processing. These are estimates, not guarantees. Delivery can take longer due to customs clearance, local carrier delays, or events outside our control.
Customs, Duties & Taxes International orders may be subject to import duties, taxes, or customs fees charged by your country upon arrival. These charges are the responsibility of the buyer and are not included in our shipping rates or the item price. We recommend checking with your local customs office for details before ordering. Tracking You'll receive a tracking number by email once your order ships. Please allow up to 48 hours for tracking information to update. Questions Contact us at Admin@mumzmart.online with any shipping questions