Refund Policy

Our Approach to Returns

Most items sold on MumzMart are preloved (secondhand) and sold as described in the listing. Because of this, we operate a limited returns policy, with the exceptions described below. Please review photos and descriptions carefully before ordering.

When You Can Get a Refund

You're eligible for a refund or replacement if your item:

arrives damaged in transit;
is defective; or
is materially different from its listing description (for example, wrong item, wrong size, or significantly worse condition than described).

We do not offer refunds simply because an item doesn't fit or isn't to your taste, given the nature of preloved and made-to-order goods.

How to Request a Refund

Report the issue within 48 hours of delivery. Email us at Admin@mumzmart.online with your order number, a description of the issue, and photos showing the problem.
We'll review your claim. We may ask for additional photos or information to assess the issue.
If approved, we'll arrange a return. We'll let you know whether to return the item and provide instructions. Items must be returned in the same condition they were received, with any original packaging.
Refund issued. Once we receive and inspect the returned item (or waive return in cases like damaged/lost items), we'll issue your refund to your original payment method. Refund processing times depend on your payment method and provider (typically 5-10 business days).

Claims submitted after 48 hours of delivery, or for reasons outside the eligible cases above, generally won't qualify for a refund.

Return Shipping

If a return is approved, you're responsible for return shipping costs unless the item arrived damaged, defective, or not as described, in which case we'll cover reasonable return shipping. Please use a trackable shipping method - we can't issue a refund for items lost in return transit without tracking.

Order Cancellations

You can cancel an order at no charge as long as it hasn't shipped yet. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but our standard return terms above will apply.

Damaged or Lost Shipments

If your order arrives visibly damaged, please refuse delivery if possible and contact us right away. If a shipment is lost in transit, contact us and we'll work with the carrier to locate it or arrange a refund/replacement.

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